Please choose your products carefully, as we do not refund processed and despatched orders unless they are compromised in some way or unless otherwise stated. Returns are only available for despatched orders that contain supplied goods that are wholly or partly defective in appearance, incorrectly packaged or sent in error by fault of Precision Racing, or the goods fail to operate in accordance to their specification or duration period. Insurance can be purchased in checkout in case of any issues/lost packages through the shipping process.
Should the need arise to return a product or products please advise us by phone 02 9059 2452 or email us at sales@precisionracing.com.au within 7 days of the date of receipt of your order. Precision Racing will resupply your order promptly or any part thereof freight free in instances upon receipt of the returned goods which are in error by fault of Precision Racing or obviously defective from manufacture.
Warranty returns which are in question of being faulty in appearance or performance by the customer are subject to our initial inspection and will be forwarded on to our supplier for a full warranty claim. If an immediate substitute part is required, the replacement item plus freight costs will be need to be purchased by the customer again until the warranty claim can be fully processed by our supplier.
Precision Racing reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Precision Racing may do this for example, but without limitation, where
- Precision Racing suppliers are unable to supply Goods that they have previously promised to supply;
- An event beyond Precision Racing’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Precision Racing is unable to supply the Goods within a reasonable time;
- Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted